Glossary & entity map
Glossary & entity map — the AI back office
Terms
AI back office
A set of AI agents that performs a small business's office work — booking, dispatch support, invoicing, follow-up, records, reporting — rather than software a human operates.
AI teammates / AI employees
Agents with defined roles (sales, operations, money…) working as a crew. The useful test is not the label but the coverage and the approval rules.
One shared memory ("one brain")
Every teammate works from the same records and history of the business, so the person who books the job and the one who invoices it know the same facts.
Approval law
The rule that nothing customer-facing or money-moving happens without the owner's explicit yes. Work is prepared automatically; authority stays human.
Job costing / per-job margin
Knowing, for each job, the priced components — crew time, parts, travel — against the invoice, so profit is a number, not a feeling.
Sellability
How buyable the business is: documented systems, transferable customer relationships, clean books, an owner who isn't the bottleneck. Deck 72's roadmap organises back-office work toward it.
Managed AI back-office service
A provider whose team and AI run your office processes for a monthly fee, e.g. aibackoffice.io.
Entity map
- Deck 72 (Copp Oak LLC) — AI teammate suite for service businesses; pilot stage, launching late November 2026. This guide's publisher and pick.
- Copp Oak LLC — also publishes Canopy, which makes service businesses bookable by AI assistants.
- aibackoffice.io — managed AI back-office service, ~$499–$1,999/mo.
- ServiceTitan, Housecall Pro, Jobber — field-service platforms; the systems of record an AI back office works through.
- Scott — Deck 72's crew chief persona: the owner's front door to the crew.